Patient Engagement Management

Bringing patients and industry people together in person is our greatest passion! The goal must be co-creating solutions that benefit both patients and your business.

Our services include:

  • Engagement planning for understanding the patient trail
  • Patient and stakeholder mapping
  • Systematic stakeholder communication
  • Supporting the internal patient-affairs function
  • Facilitating engagement with patient organizations and patient influencers/disease champions
  • Legally compliant strategic patient communication
  • Creating and implementing patient-industry dialogue fora and communication platforms (e.g. patient advisory boards)
  • Creating a concept and providing content for patient-directed websites 

Case-studies

Case Study 1: Understanding the Patient Organisations’ view

Our client’s situation

Company aimed to invite various patient organizations to a discussion about engaging their member patients in R&D.

What was the issue?

Patient organizations had to be convinced that it is worth the effort to join the meeting.

Our solution.

Joint workshop with the client on objectives, selection, communication, etc. and moderation of the event as a catalyst helped creating trust, concrete outcomes and follow up communication.

Case Study 2: Creating a Patient Advisory Board

Our client’s situation

Company wished to get regular advice of patient advocates on a variety of topics in R&D.

What was the issue?

The company did not know the right patient experts and was unsure on how to provide for an efficient dialogue.

Our solution.

Conceptual development of a Patient Advisory Board, identification of patient ad board candidates, implementation and moderation of the first board meeting.

Case Study 3: Multi-Stakeholder dialogue on patient-reported-outcomes

Our client’s situation

Company struggling with surrogate-endpoints in clinical trials that are challenged for their patient relevance.

What was the issue?

Company-driven initiatives to discuss new endpoint-approaches had not been successful so far.

Our solution.

Mapping critical stakeholders (patients, payers, physicians, HTA-bodies, regulators) and catalyzing a multi-stakeholder process with the objective to co-create more patient-relevant endpoints acceptable to the company, payers, physicians, and regulators.

Read next