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Building In-House Capacity
Commercialization
Patient Engagement & Advocacy

Embedded Expert Support for Patient Engagement

Interim patient engagement support to strengthen patient community relationships, advance a disease‑specific digital platform, and provide flexible ad‑hoc project assistance.

Situation

A global biopharmaceutical company was facing a period of high demand in patient engagement within rare kidney diseases, while internal resources and dedicated capacity were limited. With multiple workstreams moving in parallel, the team needed immediate support to maintain momentum, coordinate across functions, and ensure that patient perspectives were meaningfully integrated. admedicum provided the specialized expertise, flexibility, and hands-on support needed to bridge this gap quickly and effectively.

Objective

To provide embedded patient engagement expertise for a defined period, helping expand connections within disease communities, integrate patient perspectives into a new digital platform, and strengthen internal processes for collaboration and co-creation.

Our Solution

1
Provided expert support for the development of a disease-specific digital platform, including content review, shaping patient-friendly communication, and coordinating the involvement of patient representatives to ensure authenticity and relevance throughout the design process.
2
Collaborated closely with internal teams across patient engagement, clinical, regulatory, compliance, IT, and advocacy, as well as external agencies, to support communication, coordination, and project delivery.
3
Engaged with patient organizations and advocates across two rare kidney disease communities to support relationship-building and identify relevant contributors for platform co-creation and validation.

Outcomes and Impact

1
Established relationships with key patient communities and increased visibility of advocacy needs.
2
Significant progress achieved on content, structure, and design of the digital platform, with elements prepared for finalization and implementation.
3
Enhanced internal alignment through ongoing communication and ad hoc support.

"I am sincerely thankful for admedicum’s outstanding partnership and support. Ulrike integrated quickly and became a true connector across departments and stakeholders, coordinating seamlessly with our external providers. She ensured that patient and medical insights were effectively translated into the project design ... .“

Julien Chaussy
formerly at CSL Vifor global Rare Renal Business Unit

Conclusion

admedicum provided both the additional capacity and the specialized patient engagement expertise needed at a critical stage. Integrating an embedded expert from admedicum, helped bridge internal resource gaps, but also guided key activities with strategic and hands-on support. This strengthened internal processes, maintained momentum, enhanced cross-functional collaboration, and ensured that patient perspectives were meaningfully reflected in the development of a new digital platform.

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